RETURNS & EXCHANGES POLICY
Delighted or Delighted
At Decathlon, we stand behind our products, their quality, design, and technicity.
Your satisfaction is our purpose. If you need help on our products, don't hesitate to Contact us.
We will not accept returns of products with ordinary wear and tear or damage caused by improper use or accidents.
All sales from our “Clearance” section are final and are not eligible for return or exchange, please choose carefully.
Why we do it?
How long does the warranty last on my product?
All of the products sold at Decathlon have a minimum of 2 years and a maximum of 10 years warranty in which to either exchange or completely refund your chosen item if there is a clear manufacturing issue with the product.
If you are unaware of how long the warranty is on your chosen product, have a look at the product page on our website where the warranty terms are shown.
Being a member, Decathlon New Zealand requires all of it's customers to become members.
One of the main reasons for this is that it allows customers to hold a valid warranty on all products without having to keep piling up those annoying receipts in your wallet; we store all of your necessary purchase information so you don't have to!
All purchases on your account are kept with Decathlon through our customer account system.
Warranties do have some additional terms and conditions on certain products, for example our roller skates have a 2 year warranty on all parts of the skate except for bearings, wheels and brakes; all of which are available as spare parts.