RETURNS & EXCHANGES POLICY
Delighted or Delighted: 365 days to return
At Decathlon, we stand behind our products, their quality, design, and technicity.
That said, sometimes, a product is not the right fit, does not feel right, or deliver on your expectations. That is why we offer our "“100% Satisfaction Guarantee”".
If you are unsatisfied, for any reason, then we will make it our mission to identify the right product for you. Your satisfaction is our purpose. If you need help on our products, don't hesitate to Contact us.
If no other product works for you, and you remain unsatisfied, then we will gladly accept returns for a replacement product or refunds, within 365 days after purchase.
We will not accept returns of products for replacement or refund with ordinary wear and tear or damage caused by improper use or accidents.
Why we do it?
How long does the warranty last on my product?
All of the products sold at Decathlon have a minimum of 2 years and a maximum of 10 years warranty in which to either exchange or completely refund your chosen item if there is a clear manufacturing issue with the product.
If you are unaware of how long the warranty is on your chosen product, have a look at the product page on our website where the warranty terms are shown.
Being a member, Decathlon New Zealand requires all of it's customers to become members.
One of the main reasons for this is that it allows customers to hold a valid warranty on all products without having to keep piling up those annoying receipts in your wallet; we store all of your necessary purchase information so you don't have to!
All purchases on your account are kept with Decathlon through our customer account system.
Warranties do have some additional terms and conditions on certain products, for example our roller skates have a 2 year warranty on all parts of the skate except for bearings, wheels and brakes; all of which are available as spare parts.
Our fitness machines also have a 5 year warranty on most parts of the machine, and our bike frames and forks have a lifetime warranty!
If you are not satisfy of your purchase, please contact us to get your free return label. We would very much like to have the reason for your return so that we can improve our services and products.