FRD 120 Adult Freediving Snorkel

Hello Beena.

Thank you for rating the 8491471 - Adult Snorkeling SNK 520 - Turquoise. Your feedback is important for us to improve our products year after year.

I apologize for the bad experience that you have faced with the Snorkel. Ideally, all our products have 2 years warranty, which means that we stand by the quality of our products. We have a quality check on our costumes before sending them to the stores.

However, I see that you are not happy with the quality of the snorkel. For this, I invite you to any of our Decathlon stores to have the Product exchanged for a product that best suits your requirement. Our sales advisors will be happy to help you out with the same.

I stay available in case you have any other queries. Have a good day.

Regards,

Abilash KAMSALI

Hi Victoria,

Thank you for your feedback :) Apologies that you were not fully satisfied with our quality.

Victoria, could you please elaborate on how the product did not fulfill your needs/requirements? It will help me understand what we can fix and how we can provide a better product next time. Additionally, we would request you to please bring back the product to the store so our team can check it. If it's a genuine manufacturing defect, we can exchange/return the same for you.

Hope this helps!

Sportingly

Scotty

​Commercial Director & Buyer - Water Sports 

Hello Archana,

Thank you for reviewing the product 8544771 - Adult Snorkel SNK 520 - Storm Grey, your feedback is important in improving the quality of our products and services.

We sincerely apologize for the inconvenience caused due to our Snorkel. We at Decathlon emphasis more on quality of the products at any given point of time for the right usage, so we do quality check for our product at different level right from designing to production. For any snorkel to have a amazing experience it needs to be clamped to the mask strap only then it would give 100% grip, in case if these snorkels are used with any other brand mask with no snorkel holder to it you can pick the snorkel clips available at stores and online. so we would recommend you to visit the nearest decathlon outlet and our sport leader would be happy to assist you with the same.

We would remain available for any further queries.

Regards,

Abilash KAMSALI

ขอบคุณมากนะครับสำหรับการรีวิวสินค้า

Jirawat (Palm)

Hello Vladimir,

Thank you for supporting Decathlon Hong Kong and your feedback on your experience with our product.

We sincerely appreciate your insight because it helps us build a better product offer.

*The rubber dibble o ring will be arrive on the middle of MAY.*

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to share and assist.

Stay healthy and safe dive!

Cheers,

Eric Cheung 

Decathlon Hong Kong Diving Team

King chun

Hello M,

Thank very much for your feedback. 

I'm really happy that you like the features of your SUBEA Snorkel SNK 520. 

Regarding the clip to attach it to the mask, as the description says, this is a snorkeling snorkel. 

If you use use it with our snorkeling masks you don't need a clip because the mask strap has a loop to pass the snorkel through. 

https://www.decathlon.sg/p/8550827-131900-frd-120-freediving-mask-storm-grey.html

If you use it with our diving masks or other brand masks, then we sell the clip separately (we are currently out of stock because the new model is coming soon).

We also have a diving snorkel that comes with a clip to attach it to the diving mask because at Decathlon we think that it's more convenient to dive with a mask

Hello Dedhi,

Thank you very much for your feedback.

I am sincerely sorry that you and family didn't enjoy your snorkels during your holiday trip.

The valve of the FRD 100 snorkel has been tested and approved by our design team and I tried it myself with no issue.

I believe that your snorkels have a factory defect and if you don't mind bringing them back to our store we will exchange them.

The orange part on the top of the snorkel is the splash guard, I will also update the development team that its design has to be improved.

All your feedback will be considered to upgrade our products and give you the best underwater experience.

We hope to see you soon in our stores.

Have a nice day.

Make bubbles & smile

Fabrice, Omnichannel Sport Leader: Diving | Snorkelling | Free Diving