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San Francisco, 735 Market St. Options
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with S100,110,300, F500, DS500, PLAY 3, 4, 5, 6, MID 1,3,5,7,9, TOWN 3, 5 XL and
Can’t help my daughter to change her wheels because my packet of screws doesn’t come with the Alan Key which is quite thick in size and my tool box doesn’t seem to have a compatible one…had to go to hardware shop to buy
Dear Ancelin, thank you for your time in rating our product. We are truly sorry to hear that our product did not meet your expectations. As customer delight is our top priority, we would like to contact you personally to hear your detailed feedback so that we may find a solution to your dissatisfaction and that we may improve ourselves in satisfying your needs. Thank you once again for your time and we hope to serve you again soon!
Checked with the staff, will it be compatible, end up cannot use.
Hi Jak Fun,
Thank you for taking your time to explain on what happened and truly understand your frustration. I am so sorry to hear of your unfortunate experience.
Can I offer you your option of a refund? I will need to know which store that is the most convenient for you to do it once our store is open so that I can inform them to proceed for your request.
Hope to hear from you soon.
Sports Leader | Decathlon Singapore
There were multiple sized screws, plus 2 x keys for tighten the bolts up. DIY job easy to done.
The kit was just what was needed
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